User Support Services Specialist

Posted: September 29, 2017

Expiration Date: Open

Job Type: Full Time

Named one of Central Florida’s 50 Fastest Growing Companies by the Orlando Business Journal, FINFROCK is an industry leader and innovator. Would you like to work for a dynamic company that encourages innovation, rewards collaboration and is revolutionizing the market in the Design-Build industry? You may be just the person we need.  We are currently seeking a User Support Services Specialist to join our team.

Position Description:

•                      Be the “IS&T Face” to the internal customer – Finfrock and Structureworks employees; provide the utmost professional and courteous customer service skills

•                      Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers.

•                      Build, configure, and deploy computers as needed.

•                      Configure and deploy Tablets, ultrabooks, and laptops.

•                      Deploy Android and IOS handheld devices

•                      Inspect print devices weekly, clean as needed, and maintain supplies

•                      Assist with servicing network and camera devices

•                      Assist with CAT 6 network cabling


•                      Two-year (2) degree in Information Technology or three (3) years’ desktop/helpdesk experience.

•                      Display professional and courteous customer service skills to the internal customer – Finfrock and Structureworks employees.

•                      Must be experienced with the assembly and configuration of computers from parts.

•                      Must have administrator level experience with Microsoft Windows 7, 8, and 10 operating systems.

•                      Capable of configuring Android/Apple devices for corporate use

•                      Printer management including: supplies, applications, minor part replacement (rollers, etc.), and maintain a support level relationship with print vendors.

•                      Must be able to climb ladders and carry up to 50 lbs.

•                      Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service network and IP camera devices.

•                      Must have a clean driving record and be able to travel to remote office/job sites.


•                      Installation and support experience with: Autodesk Building Design Suite, Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office 2010-2016.

•                      MCP – Windows 7, 8, 0r 10;

•                      A+ Certification


We believe that the satisfaction of our own employees directly relates to the satisfaction our clients have with us. Benefit package includes:


•                      401K plan with Employee Contribution

•                      Employer paid health insurance for employee and contribution toward “family” coverage

•                      Life insurance

•                      Short-term and long-term disability insurance

•                      Generous paid time off program.


Along with your resume, please include your salary requirements.


Must have current authorization to work in the United States, no sponsorships available; DFWP/EEOE; Tobacco-free employer.


Individual Candidates Only – No Placement Services

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