User Support Services Technician Job Description
The User Support Services (Desktop/Helpdesk) Technician will support internal system users with a customer-centric mindset, understanding that every authorized FINFROCK employee is a client, and we are here to support them. Job duties include:
Display professional and courteous customer service skills to our internal customers – FINFROCK and FINFROCK Technologies employees.
Assist, troubleshoot, and resolve user support requests using Ivanti Heat (IT Ticketing System) pertaining to all client endpoint devices, mobile devices, and printers.
Build, configure, and deploy computers to employees as needed.
Configure and deploy tablets and laptops.
Deploy Android and IOS handheld devices.
Assist with servicing network and camera devices.
Assist with Cat 6 network cabling.
Inspect print devices weekly, clean as needed, and maintain supplies.
Check out a FINFROCK company vehicle and travel to job sites and remote offices when needed, including our South Florida Manufacturing Facility on occasion (as a backup to our primary person).
You have an AS degree in a related IT discipline and 2 years desktop/helpdesk experience or 4 years of desktop/helpdesk experience
You have administrator level knowledge/experience with Microsoft Windows 10 operating system.
We custom build our Design PCs – You must be experienced with the assembly and configuration of computers from parts.
You can configure Android/Apple devices for corporate use.
You have experience with printer management including supplies, applications, minor part replacement (rollers, etc…), and you can maintain a support level relationship with print vendors.
You must be able to climb and work on ladders.
You must be able to lift and carry items up to 50 lbs.
You must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices.
You must have a clean driving record and be able to travel to remote offices and job sites.
Preferred Skills and Certifications
Microsoft 365 Certified: Modern Desktop Administrator Associate
CompTIA A+ Certification
You have experience with Microsoft Teams, Office/O365, and Ivanti Heat (IT Ticketing system)
You have installation and support experience with: Dassault Systemes Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office 2016-2019.
401K Plan – Very generous Employer Matching: for 20 out of the last 25 years, we have matched 100% of Employee contributions up to 15% of base salary so you can relax and retire one day.
100% employer-paid health insurance for employee and contribution toward “family” coverage
Short-term and long-term disability insurance
Generous paid time off program
FINFROCK is Central Florida’s #1 Design-Builder. With in-house architects, engineers, manufacturing, and construction professionals all working together under one roof, we lower project costs, accelerate schedules, and greatly reduce a client’s overall building risk. For over 75 years, FINFROCK has served clients throughout Florida and nationally. Our award-winning track-record includes delivering buildings, structured parking, hotels, and mixed-use residential complexes as a complete, finished product—not just a series of services. The firm has designed, manufactured, and built hundreds of projects for leading organizations in the United States, is highly ranked among the top firms in the industry and is the recipient of multiple awards for design excellence.
Along with your resume, please include your salary requirements. Drug-Free Work Place; Equal Employment Opportunity Employer; Nicotine-Free Employer. No phone calls or recruiters please.